ADRE Model Broker’s Policy and Procedure Manual

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Receiving Continuing Education (CE) Credits after you have successfully completed this course, you will receive three continuing education credit hours on your real estate license renewal transcript. To receive credit for the course, you must achieve 80 percent or better on each of the chapter quizzes and the final exam. If you do not pass a quiz or the exam, you will be given another quiz with new questions.

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A Student has one year to complete any course from the date the student first started the course. After one year, the student’s privileges to access that course shall expire.

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Issued Immediately Online: upon completion of each course.


The Arizona Department of Real Estate will not allow a student to take more than three courses per day (9 hours of credit). Therefore, a student who completes three courses in a calendar day will not have access to their other courses until 12:00 a.m., which starts the next calendar day. You can only work on one course at a time, therefore, once you start a course, must complete that course before you have access to your other courses.

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You will receive a certificate under your name exactly as it appears when you first created your student account. Your certificate will be available to you immediately after passing your final exam by clicking the link. It is the student’s responsibility to print the certificate from your computer then. We do not fax or mail certificates to students.

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If you need a replacement certificate at a later date, duplicate certificates are also available online. In your student account, accessible to you with your username and password, you can access your course history and get class names and dates of completion.

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This class is equipped with a book-marking feature that enables you to stop and start the course at any time. Click the Exit button on the left when you are ready to take a break. Upon return, your progress will have been saved. Above each topic is a status bar, if both text and the bar are blue it means the section is complete.

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There is no charge to create a Student Account. This gives you the ability to order courses from us. However, once you order courses, there shall be no refunds of monies paid. All sales of courses are final. Dodd’s School Of Real Estate will refund any fees for courses if the course is discontinued by the school preventing the student from completing the course.

About the Instructor

Shane Doddshane

Shane is an Active Designated Broker and is dedicated and committed to helping you succeed as a Realtor in today’s marketplace. He has been developing and instructing professional and business development courses since 2007. Shane and his staff regularly update these courses to help ensure students are receiving the latest in training and development. We sincerely hope that you enjoy your training experience as you go through this course. If you have questions about the course content, would like to provide feedback to help improve the course, or experience any technical difficulty while in the course, you are welcome to contact us by clicking the “Help” button.

Linda Tummolo

Linda is an active Associate Broker and is also dedicated and committed to helping you succeed as a Realtor® in today’s market. Linda has been a mentor since 2007. Held a position as Managing Broker and has been developing and teaching new agents to be able to navigate their journey from the beginning to their first successful transaction and all the aspects in between, from lead generating, searching, negotiating, accounting and the closing. Teaching has always been her passion.

Note: The Orientation part of this course is not part of the ADRE Continuing Education Requirement. This section is for informational purposes only regarding this website and information on the instructors. 

Please Read:

You must complete the fill-in-the-blanks below in order to start the quiz. 


ADRE Model Broker’s Policy and Procedure Manual


The ADRE Model Broker’s Policy and Procedure Manual (“Manual”) has been created to provide an example of the written policies, procedures, and systems that a Real Estate Broker is required to establish and enforce according to A.A.C. R4-28-1103.

Brokers should carefully consider the needs of their individual brokerages and their employees, both licensed and unlicensed when creating their written policies, procedures and systems. Written policies, procedures, and systems should provide employees/sales associates with an understanding of the expectations of the Broker and practical information on how the brokerage operates.

The Manual is intended to serve as a model only; Brokers are not required to use the form or substance contained in the Manual. Brokers may adopt any portion of the Manual that is relevant to their brokerages and should adapt the Manual to address the specific needs of their brokerage.

Quick Quiz

Fill in the Blank:
Brokers should consider the needs of their individual brokerages and their employees, both licensed and , when creating their written policies, and systems.

R4-28-1103. Broker Supervision and Control

A. An employing broker and a designated broker shall exercise reasonable supervision and control over the activities of brokers, salespersons, and others in the employ of the broker.
Consistent oversight and control include the establishment and enforcement of written policies, procedures, and systems to:

  • 1. Review and manage:
  • A. Transactions requiring a salesperson’s or broker’s license;
  • B. Use of disclosure forms and contracts and, if a real estate broker, real estate employment agreements under A.R.S. § 32-2151.02;
  • 2. Manage:
  • A. Filing, storing, and maintaining documents pertaining to transactions under subsection (A)(5)(a);
  • B. Handling of trust funds;
  • C. Use of unlicensed assistants by a salesperson or broker;
  • 3. Oversee delegation of authority to others to act on behalf of the broker;
  • 4. Familiarize salespersons and associate brokers with the requirements of federal, state, and local laws relating to the practice of real estate, or the sale of cemetery property or membership camping contracts;
  • 5. Review and inspect:
  • A. Documents that may have a material effect upon the rights or obligations of a party to a transaction;
  • B. Advertising and marketing by the broker and by salespersons, brokers, and others in the broker’s employ.

B. A designated broker shall establish a system for monitoring compliance with statutes, rules, and the employing broker’s policies, procedures, and systems.

C. A designated broker shall supervise associate brokers, salespersons, and employees of the employing broker and shall exercise reasonable supervision and control over activities by the employing broker for which a license is required.

D. An employing broker is responsible for the acts of all associate brokers, salespersons, and other employees acting within the scope of their employment.

E. A designated broker may use the services of employees to assist in administering the provisions of this Section but shall not relinquish overall responsibility for supervision and control of the acts of the employing broker’s employees.

F. A designated broker who, upon learning of a violation of real estate statutes or rules by a salesperson or associate broker under the broker’s supervision, immediately reports the violation to the Department is not subject to disciplinary action by the Department for failure to supervise the salesperson or broker.

G. If an employing broker maintains one office and employs a designated broker, no more than one other licensed person, and no more than one unlicensed person, the employing broker and designated broker are not required to develop and maintain written policies, procedures, and systems as described in subsection (A).

Quick Quiz

Fill in the Blank:
An employing is responsible for the acts of all associate brokers, salespersons, and other employees acting within the scope of their .

Notice of Disclaimer

The requirements outlined in this model are based on a practical application of Arizona laws, rules, and custom and are not intended to provide legal advice. From time to time, laws, rules, forms, and requirements referenced in this manual may change. Neither the Real Estate Commissioner nor any division, officer or employee of the Department of Real Estate warrants the accuracy, reliability or timeliness of any information in this model manual, and will not be responsible or liable for any loss, consequence, or damage resulting directly or indirectly from reliance on the accuracy, reliability, or timeliness of the information. Information in this model may have been derived from or repeated from other sources and may be applicable or not. The documents and materials found or referenced here may have been revised or replaced since the last printing of this model manual. Any person or entity that relies on information obtained from this manual does so at the person’s or entity’s own risk. The user assumes the responsibility of verifying any materials used or relied on.


Definitions of many terms are found in the real estate law book. In addition to terms defined in A.R.S. § 32-2101, 32-2171, and A.A.C. R4-28-101, the following terms appear in this manual which is defined below:

A.A.C. – Arizona Administrative Code (unofficially, the Commissioner’s Rules).

ADRE – Arizona Department of Real Estate.

AAR – Arizona Association of REALTORS®
A.R.S. – Arizona Revised Statutes

Broker – A company’s designated broker.

D.B.A./dba – Doing Business As name

Employing Broker – The self-employed broker or real estate entity to which the Sales Associates are licensed.

Listing – An employment contract to represent a seller in the marketing of the seller’s property.

Buyer-Broker Agreement – An employment contract to represent a buyer in the intended purchase of property.

MLS – local multiple listing services.

RESPA – Real Estate Settlement Procedures Act

Sales Associate – A licensed salesperson or associate broker working with the company as either an employee or an independent contractor.

SPDS – Seller’s Property Disclosure Statement.

Quick Quiz

Fill in the Blank:
Employing Broker – The self-employed or real estate entity to which the Sales Associates are .


Warning Please Read:

You must complete the fill-in-the-blanks above in order to start the quiz below.  It is required for the timer to run out before submitting the quiz for grading.


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